Chatwoot
chatwoot.com
Open-source customer engagement platform — live chat, shared inbox, and helpdesk as a self-hostable alternative to Intercom.
Why it is useful
Chatwoot consolidates live chat, email, and social messaging into one shared team inbox with automation and reporting, covering most of what Intercom is used for at a fraction of the cost once self-hosted. It also offers an official cloud version for teams that don't want to manage infrastructure but still want to avoid Intercom's per-resolution pricing.
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